FAQ

Browse our products, select the items you would like to purchase, add them to your cart, and complete checkout by following the on-screen instructions.

After your order has been placed successfully, you will receive an Order Confirmation Email.

If you need to make changes to your order, please contact us as soon as possible.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed.

Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.

Please check your spam, junk, or promotions folder first.

If you still cannot locate your confirmation email, please contact our Customer Support team and we will be happy to assist you.

We support a variety of secure payment methods available during checkout.

Available payment options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods, depending on your location and checkout availability.

Yes. If you have a valid promotional or discount code, enter it during checkout before completing your payment.

The discount will be applied automatically if the code is valid and the applicable promotion requirements are met.

Orders are generally processed within 5 business days.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, carrier operations, and other factors outside our control.

After your order has been shipped, you will receive a Shipping Confirmation Email containing available tracking information for your shipment.

Shipping delays may occasionally occur due to weather conditions, customs inspections, transportation issues, high shipping volumes, or other carrier-related circumstances.

If your package appears to be delayed, please contact us and we will assist you in reviewing the available shipment information.

Yes. You may request a return within 14 days after receiving your order, provided the product is unused, in its original condition, and includes the original packaging.

Please contact Customer Support before returning any item so we can provide the appropriate return instructions.

We’re sorry if that happens.

Please contact us with your order number and clear photos showing the item and the issue. We will review the information provided and work to offer an appropriate solution as quickly as reasonably possible.

Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you need assistance with a product, order, shipping, return, or another store-related matter, please contact our Customer Support team by email.

Our contact information can also be found in your Order Confirmation Email for convenient reference when you need assistance regarding your purchase.

We take the privacy of your personal information seriously and use the information we collect for purposes such as processing orders, providing customer support, operating our store, and improving our services.

For more information about how personal information is collected, used, and handled, please review our Privacy Policy.